Privacy Policy
Your privacy matters to us. This policy explains how we handle your personal information when you use our budget analysis services.
Who We Are
Glow API is a financial technology company based in Argentina, providing budget analysis and financial planning tools. We're located at Las Heras 455, B8000 Bahía Blanca, Provincia de Buenos Aires, Argentina. When we say "we," "us," or "our" in this policy, we're referring to ILI, the company behind Glow API.
Our services help individuals and businesses understand their financial patterns through data analysis. This requires us to process certain personal and financial information, which we handle with care according to Argentina's Personal Data Protection Law (Ley 25.326) and international privacy standards.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we typically gather:
Account Information
- Your name and email address when you create an account
- Phone number if you provide it for account verification
- Password information (encrypted and never stored in plain text)
- Account preferences and settings
Financial Data
- Transaction data you upload or connect through banking APIs
- Budget categories and spending patterns
- Financial goals and targets you set within our platform
- Income information you choose to provide
Technical Information
- IP address and browser information
- Device type and operating system
- How you navigate through our platform
- Error logs and performance data
How We Use Your Information
We use your information primarily to provide our budget analysis services. But let's be specific about what that means:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Provide budget analysis | Financial transactions, account info | Contract performance |
| Account management | Name, email, preferences | Contract performance |
| Customer support | Contact info, usage data | Legitimate interest |
| Platform improvements | Usage patterns, technical data | Legitimate interest |
| Security monitoring | IP address, login patterns | Legitimate interest |
Important: We never sell your personal or financial data to third parties. Your information is used exclusively to provide and improve our services.
Data Sharing and Third Parties
Sometimes we need to share information with other companies to provide our services. Here's when and why that happens:
Service Providers
We work with companies that help us operate our platform. This includes cloud hosting providers for data storage, payment processors for subscription management, and analytics tools to understand how our platform performs. These companies can only use your data for the specific services they provide to us.
Banking Connections
If you choose to connect your bank accounts, we use secure third-party services to retrieve your transaction data. These connections are read-only and encrypted. You can disconnect them at any time through your account settings.
Legal Requirements
We may disclose information if required by Argentine law, court orders, or to protect our legal rights. This would only happen in serious circumstances, and we'd notify you unless legally prohibited from doing so.
Your Rights and Choices
Under Argentine privacy law, you have several rights regarding your personal data. Here's what you can do and how to do it:
- Access: Request a copy of all personal data we hold about you
- Correction: Update or correct any inaccurate information
- Deletion: Ask us to delete your account and associated data
- Portability: Get your data in a format you can use elsewhere
- Objection: Object to certain types of data processing
- Restriction: Limit how we use your information
To exercise any of these rights, email us at info@glow-api.com with your request. We'll respond within 30 days and may need to verify your identity first.
Data Security and Protection
Protecting your financial information is crucial. We use multiple layers of security to keep your data safe:
Encryption
All data transmission uses TLS 1.3 encryption. Your financial data is encrypted at rest using AES-256 encryption. Even if someone accessed our databases, they couldn't read your information without the encryption keys.
Access Controls
Only authorized team members can access user data, and only when necessary for support or technical issues. All access is logged and monitored. We use two-factor authentication for all admin accounts.
Infrastructure Security
Our servers are hosted with security-certified providers that maintain physical security, regular backups, and network monitoring. We regularly test our security measures and update them as needed.
Data Retention
We keep your information only as long as necessary to provide our services or as required by law. Here's our general approach:
- Account information: Retained while your account is active
- Financial data: Kept for the duration of your subscription plus 3 years for tax purposes
- Usage logs: Automatically deleted after 2 years
- Support communications: Retained for 5 years to help with future inquiries
When you delete your account, we remove your personal and financial data within 30 days. Some information may be retained longer if required by Argentine financial regulations, but it's anonymized so it can't be linked back to you.
International Data Transfers
While our primary operations are in Argentina, some of our service providers operate globally. When we transfer data outside Argentina, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions by relevant authorities.
Your financial data always remains encrypted during any transfers, and we only work with providers that meet international security standards.
Cookies and Tracking
We use cookies and similar technologies to make our platform work properly and understand how it's being used. Most are essential for basic functionality, while others help us improve the user experience.
You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We don't use cookies for advertising or share cookie data with advertising networks.
Children's Privacy
Our services are designed for adults managing their finances. We don't knowingly collect information from anyone under 18 years old. If we discover we've collected information from a minor, we'll delete it immediately.
Changes to This Policy
We may update this privacy policy as our services evolve or legal requirements change. When we make significant changes, we'll notify you by email and update the date at the top of this policy.
Continued use of our services after policy changes means you accept the updated terms. If you disagree with changes, you can close your account before they take effect.
Contact Us About Privacy
Questions about this privacy policy or how we handle your data? We're here to help.
Email: info@glow-api.com
Address: ILI, Las Heras 455, B8000 Bahía Blanca
Provincia de Buenos Aires, Argentina
Phone: +543884237511